Privacy Policy

This Privacy Policy explains how Answr, Inc. (“Answr,” “we,” “us”) collects, uses, and shares information when you use our AI receptionist services, websites, and applications.

Answr is a business-facing service. The “user” is the small business that subscribes to Answr. “Callers” are people who contact our users’ phone numbers and interact with the AI receptionist.

We collect three kinds of information:

• From users: name, email, business details, payment method (via Stripe), OAuth tokens for connected calendars (encrypted at rest).
• From callers: phone number, call audio and transcript, SMS content, name and address if they volunteer it.
• Automatically: standard web telemetry (IP, user agent, pages visited) via PostHog and Plausible.

Every call handled by Answr begins with a recording disclosure — “This call may be recorded for quality purposes” — which satisfies two-party consent requirements in California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington.

Recordings are encrypted at rest. Retention depends on the subscriber’s plan (30 days on Starter, 90 on Growth, unlimited on Pro and Enterprise, subject to account deletion).

We use personal information to provide the service (route calls, generate transcripts and summaries, book appointments, send confirmations), bill subscribers, secure our systems, and improve the product in aggregate.

We do not sell personal information, and we do not use caller audio to train general-purpose AI models.

We share data with service providers we need to operate:

• Twilio and Retell AI — telephony and voice infrastructure.
• Our AI/LLM provider — for agent reasoning and call summarization.
• Google, Microsoft, Calendly, Acuity — calendar integrations you explicitly connect.
• Stripe — payment processing for user subscriptions.
• Supabase, Railway, Vercel — hosting and data infrastructure.

Depending on jurisdiction (GDPR, CCPA, and similar), you may have the right to access, correct, delete, or port your personal data. Email privacy@tryanswr.com to exercise these rights. We respond within 30 days.

Questions about this policy: privacy@tryanswr.com. Answr, Inc. — Delaware, USA.