Privacy Policy

This Privacy Policy explains how Answr Labs Inc. (“we,” “us”) collects, uses, and shares information when you use Semperly, a product of Answr Labs Inc., including our AI receptionist services, websites, and applications.

Semperly is a business-facing service. The “user” is the small business that subscribes to Semperly. “Callers” are people who contact our users’ phone numbers and interact with the AI receptionist.

We collect three kinds of information:

• From users: name, email, business details, payment method (via Stripe), OAuth tokens for connected calendars (encrypted at rest).
• From callers: phone number, call audio and transcript, SMS content, name and address if they volunteer it.
• Automatically: standard web telemetry (IP, user agent, pages visited) via PostHog and Plausible.

Every call handled by Semperly begins with a recording disclosure: “This call may be recorded for quality purposes”; which satisfies two-party consent requirements in California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington.

Recordings are encrypted at rest. Retention depends on the subscriber’s plan (7 days on Free, unlimited on Pro and Ultra, subject to account deletion).

We use personal information to provide the service (route calls, generate transcripts and summaries, book appointments, send confirmations), bill subscribers, secure our systems, and improve the product in aggregate.

We do not sell personal information, and we do not use caller audio to train general-purpose AI models.

We share data with service providers we need to operate:

• Twilio; telephony infrastructure.
• Retell AI; voice infrastructure that runs the phone call. With our Retell data storage setting enabled, Retell keeps only basic call attributes (for example timing, duration, and disconnect reason). Retell deletes call transcripts and recordings within minutes after the call, and we store our own copy in our own private storage.
• Google (Gemini, including as a voice AI model) and Anthropic (Claude); AI model providers for agent reasoning and call summarization. These providers receive call and calendar-derived data, such as transcripts and appointment details, to generate their responses. We use the paid Gemini API. Under the Gemini API Additional Terms for paid services, Google does not use our prompts or responses to improve its products.
• Google, Microsoft, Calendly, Acuity; calendar integrations you explicitly connect.
• Stripe; payment processing for user subscriptions.
• Supabase, Railway, Vercel; hosting and data infrastructure.

Semperly’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google Calendar data only to provide the calendar and booking features you connect it for. We do not sell Google user data, and we do not use it, or data derived from it, to develop, improve or train generalized AI or machine learning models.

Callers may consent, by voice during a call, to receive SMS confirmations and updates about the request they initiated. Consent is optional and is never a condition of booking or receiving service. Message frequency varies, and message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Full details are in our SMS Consent and Opt-In Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Mobile numbers and SMS opt-in data are never shared or sold to third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS consent are used only to deliver the messages the caller asked for, and are shared solely with the messaging providers needed to send them. Numbers are never purchased, rented, imported, or obtained from third parties.

Depending on jurisdiction (GDPR, CCPA, and similar), you may have the right to access, correct, delete, or port your personal data. Email privacy@semperly.ai to exercise these rights. We respond within 30 days.

Questions about this policy: privacy@semperly.ai. Support: support@semperly.ai. Semperly is a product of Answr Labs Inc., 84 William Street, New York, NY 10038.